End-user experience management with Verax NMS & APM

In tough economic conditions and fierce vendor competition, a global visibility into end-user metrics is essential for almost any IT system. Whereas it is difficult to accurately evaluate user experience and come up with solid results (as it is subjective, context-dependent and dynamic over time), there are certain "general" measures for IT systems. The purpose of this paper is to highlight the most important issues of user-experience management to IT management to determine correct operation of managed applications: identify bottlenecks, performance problems, sub-optimal SQL queries, etc.

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