Federated approach to customer infrastructure and application management

The Managed Service Provider (MSP) market is seeing a number of changes and MSPs are still looking for profitable business models and tools to support these models. High-margin services are in the application management area including CRM, ERP, invoicing, e-commerce and other systems essential to the business. Managing these applications poses many challenges on a MSP's side which can be addressed via a Federated IT Service Assurance approach to network monitoring and application performance management described in the paper.

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