Managed service providers

Introduction

Managed Service Providers (MSPs) are organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to their customers. These MSPs need to adopt a technology and business model that will survive the fierce competition and savvy customers willing to switch providers if they can find faster or better service at a lower price.

Core requirements

Most MSP glue together a plethora of systems and services to provide a cohesive solution to their customers. This model is neither sustainable nor cost effective over the long term. Therefore they need an enterprise grade technology at mid market price to:

• Manage clients' networks, servers, desktops and storage
• Provide monitoring and performance management for applications such as databases, CRMs, application servers and others
• Present a 360 degrees, single pane of glass view of clients' business services

Solution

Verax Systems addresses these requirements with its Verax NMS, a highly scalable, integrated IT service assurance solution for cross-silos management & monitoring of networks, data centers, applications and clouds.

Benefits

It has been stated that businesses experiencing IT downtime can see as much as 5% annual revenue loss. Verax NMS reduces costs of IT service delivery, shortens downtimes and increases customer satisfaction levels through streamlining processes of business service management, problem detection, incident tracking and resolution.