End-to-end IT Service Management

Protect Revenue

Ensure revenue-generating business service continuity with a complete, pre-integrated 360° IT service management solution.

Maximize IT Assets Value

Consolidate asset management across multiple locations and eliminate resource under-utilization.

Reduce Operations Costs

Detect and automate problem resolution in an efficient and timely manner.


Design your own business reports, process workflows, SLA levels and dashboards with no programming knowledge required.

Verax ITSM applications diagram

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Verax NMS & APM: Map view (MapQuest Maps)

Verax NMS & APM provides a service-oriented, unified management & monitoring of networks, applications and infrastructure enabling quick problem detection, root-cause analysis, reporting and automating recovery, reducing costs and shortening downtimes of IT service delivery.


  • Service- and business- oriented presentation of information, enabling managers to immediately assess failure impact on provided services and prioritize recovery actions.
  • Simplified and lower cost IT management with a cross-silos, 360° view of IT infrastructure, networks and applications in a single system.
  • Downtime prevention by detecting potential problems before they affect service continuity.
  • Shorter service downtimes: quick problem analysis via event correlations, immediate notifications and automated reactive business logic.

Read more on the Verax NMS & APM product page »

IT Management Suite: Asset Management & Service Desk

Verax Asset Management & Service Desk integrates IT asset management with service desk processes in order to reduce operations cost and increase customer satisfaction by ensuring timely and consistent service request resolution.


  • Save operational expenses by consolidating asset management across multiple locations.
  • Maximize the value of IT assets by eliminating underutilized resources.
  • Integrate service support processes across multiple departments.
  • Monitor and report SLA (Service Level Agreements) compliance.
  • Streamline service desk process and automate incident resolution.
  • Integrate with Verax NMS & APM and Verax Integration Engine in order to create advanced active asset management, automated infrastructure incident tracking, disaster recovery or provisioning solutions.

Read more on the Asset Management & Service Desk product page »

IT Management Suite: Workflow

Verax Integration Engine is a complete BPM (Business Process Management) enabling uniform, manageable and process-oriented integration of IT systems, applications and people.

Designed for telco and IT services & applications, the Integration Engine allows service providers and enterprises to tie their applications and services into repeatable, consistent, end-to-end process flows.


  • Interconnect disparate systems using J2EE, XML, Web services and other industry standards.
  • Out-of-the-box integration with Verax applications for building IT automation, disaster recovery, provisioning and other scenarios.
  • Automate business processes for increased efficiency, error reduction and consistent performance.
  • Update business processes easily and enable incremental roll-out according to business needs through GUI-driven versioning, deployment and rollback.
  • Gain better visibility into business process performance through execution tracking and reporting.
IT Management Suite: Administrator Console

Administrator Console and the core platform are shared by all Verax applications and ensure centralized, unified management and provide enterprise-grade features, such as: fault tolerance, distributed processing, security, user management, reporting and others.


  • Reduce operating costs via a centralized, unified management console.
  • Ensure business continuity with High Availability configuration.
  • Use hardware resources effectively and avoid investment in high-end servers by distributing processes on a cluster of cost-effective machines.
  • Quickly design and modify business reports to fit business needs using a built-in, unified, cross-application reporting engine and report scheduler.
  • Increase user productivity via the built-in Single Sign-On Server (SSO) for easy access to all of the IT Management Suite applications: only one-time user authentication (on the first accessed application) is required.
  • Reduce user management costs by out-of-the-box integration with LDAP and ActiveDirectory services.
  • Secure your installation via a sophisticated system of roles, rights and security profiles.
  • Run internationally with multiple language packs.

Commercial: Linux, Windows XP (Professional edition only), Windows Vista (Home or Professional), Windows 7 (Home or Professional), Windows 8 (Home or Professional), Windows Server 2003, Windows Server 2008, Oracle Solaris, IBM AIX and HP-UX.

Open source: Linux and Open Solaris.

CPU: Dual-core running at 2 GHz.

RAM: 1 GB of free, available RAM for NMS & APM, additional 1 GB when the database is running on the same host.

Disk space: 1 GB for NMS & APM, additional 3 GB (4 GB total) when the database is running on the same host.

Commercial: Oracle (version 10 or higher), Microsoft SQL Server (2008 or higher).

Free: Oracle Express, Microsoft SQL Server Express.

Please contact us for information on CPU, RAM and disk requirements for your installation.

Desktop: Any web browser supporting Adobe Flash version 9 or higher including Internet Explorer, Firefox, Chrome, Opera, Safari and others.

Mobile: Any browser supporting HTML and JavaScript including iPad/iPhone, Android and other smartphones and tablets (no Flash required).