OSS/BSS Suite

Overview

Administrator Console and the core platform are the heart of the OSS/BSS Suite and provide:

• User, group, security and authentication server management.
• A single sign-on server (SSO) for easy access to all of the OSS/BSS applications: only one-time user authentication (on the first accessed application) is required.
• Management of background processes.
• Data reporting engine and reports management GUI.

Features and benefits

• Distribute processes on a cluster of cost-effective machines maximizing hardware price/processing performance ratio.
• Manage cluster hosts, jobs and schedules in a transparent and easy way ensuring high productivity.
• Quickly design new or modify existing business reports using the built-in reporting engine and the report scheduler.
• Secure your system via a sophisticated system of roles, rights and security profiles.
• Reduce management costs by integrating user management with LDAP or ActiveDirectory services.
• Customize user menus for maximum operator productivity.
• Run internationally with multiple language packs.

OSS/BSS Suite - installation guide

Administrator Console online help

Overview

Verax NMS is a highly scalable IP and other network management (3GPP, SNMP, CORBA, TL1, Q3/CMIP) featuring full FCAPS (fault, configuration, accounting, performance, security) functionality and network visualization using map services. The NMS supports rules-based business logic for tasks like alarm correlations, generating system events, notifications and others. NMS also plays the role of service activation platform for the provisioning server.

Read more on the Verax NMS product pages.

Features and benefits

• Continuously monitor status of different network devices routers, switches, servers, workstations, storage, firewalls and others.
• Network inventory tracking and asset management.
• Access important data instantly via mini dashboards for each view.
• Graphical performance reports allowing capacity and availability monitoring.
• Manage new elements on the network by extending the system with new device plugins.
• Manage your network infrastructure effectively by tailoring system behaviour (such as root-cause analysis) by user modifiable rules.

NMS data sheet

NMS online help

Overview

Verax AAA Manager is a GUI front-end allowing seamless management of multiple AAA servers such as Radius, Diameter and others. AAA Manager helps network operators to provision and manage AAA users and groups across distributed servers, manage attribute templates as well as generate cross-server graphical charts and reports on usage and sessions.

Features and benefits

• Graphically manage users, their sessions and attributes.
• Graphically manage user groups and their attributes.
• Observe and report NAS activity.
• Define attribute templates for uniform provisioning of users and groups defining attributes and values.
• Reduce probability of mistakes by using built-in attribute dictionary.
• Easily manage nested attribute templates such as WiFi/WiMax/DSL/LTE/Cisco and others.
• Monitor your network rich, graphical cross-server reports including:
  • Summary and detailed usage statistics per each NAS/RAS device.
  • Concurrency showing the maximum concurrency reached on each NAS/RAS device and its duration.
  • User activity showing users still connected at the end of the report period on each NAS/RAS device.
• Use service-based provisioning interfaces for integration with other applications such as customer-care, CRM and others.

AAA Manager data sheet

AAA Manager online help

Overview

Verax Provisioning Server (VPS) is a convergent, carrier-grade technology for activating services in heterogeneous, multi-play environments (IP, wire-line and wireless). It links business support systems, BSS (such as Order Entry, Customer Care or others) and network elements (switches, VoIP gateways, IPTV platforms or others). VPS accepts requests from the business and translates them into network commands, enabling particular service(s) to be activated.

Features and benefits

• Simplifies and streamlines service management and reduces errors and fallout, reducing customer churn.
• Increases operational efficiency of service activation allowing for cost reductions.
• Assures repeatability of the provisioning process through automation.
• Ensures provisioning transaction consistency.
• Flexible deployment scenarios: can be used either as a stand-alone solution or as part of a greater, umbrella system.
• Ensures seamless, uniform communications between operator's BSS systems and the various types of network elements.
• Abstract low-level configuration protocols and issue management commands to network elements using high-level web-service calls.
• Ensures easy integration via industry-standard web services interface or ESB.
• Easy administration via Administrator Console rich GUI interface.

Provisioning data sheet

Overview

Verax Workflow is a complete BPM (Business Process Management) workflow system that supports business process based integration of systems and people into uniform, managed processes. Designed for telco and IT services & applications, Verax Workflow allows service providers and enterprises to tie their applications and services into repeatable, consistent, end-to-end process flows.

Features and benefits

• Automate business processes for increased efficiency, error reduction and consistent performance.
• Update business processes easily and enable incremental roll-out according to business needs through GUI-driven versioning, deployment and rollback.
• Gain better visibility into business process performance through execution tracking and reporting.
• Interconnect disparate systems using J2EE, XML, Web services and other industry standards.
• Integrate with Verax BSS/OSS applications for building processes around IT automation, disaster recovery, provisioning and others.

Workflow data sheet

Workflow online help

Overview

Verax Trouble Ticketing automates and streamlines service desk and incident resolution process ensuring SLA (Service Level Agreements) compliance. The application consists of the Helpdesk module that allows tracking of internally and externally reported incidents and the SLA (Service Level Agreement) module that monitors compliance with required SLA levels.

Read more on the Trouble Ticketing product pages.

Features and benefits

• Streamline your IT and network management support operations and ensure SLA compliance.
• Control incident resolution workflow from assigning tasks to administrators and resolving incidents to automating workflows and tracking through to completion.
• Integrate with Verax NMS and Workflow in order to create advanced incident tracking scenarios such as disaster recovery procedures or service provisioning.
• Ensure that incidents are resolved in a timely manner via fully configurable escalation procedures.
• Shorten incident resolution time based on experience-based information stored in the knowledgebase.

Trouble Ticketing data sheet

Trouble Ticketing online help

Overview

Verax Product Catalog allows operators and enterprises to describe and manage their product offering. Verax product catalog allows to manage product categories, items and package bundles in an easy and intuitive way.

Features and benefits

• Define product categories (e.g. WiFi, WiMax, hardware and others).
• Create single purchase or recurring product items with codes, descriptions, photos, eligible customers and others.
• Create regular and promotional product bundles containing mandatory and optional products.
• Define multi-currency pricing for product bundles.
• Use product catalog service interface to integrate with other Verax or third party applications such as order entry, billing, self-care portal and others.

Overview

Verax Billing and Customer Care (BCC) allows operators to bill their customers for services and products.

Features and benefits

• Define complex products and services (such as voice, data, content, SaaS applications and others) via product catalog.
• Manage customers, their services and subscriptions.
• Retrieve billing data from various sources.
• Issue invoices using flexible, fully configurable billing cycle.
• Create invoices based on templates that can include third party content (images, banners, etc.).
• Monitor payments.
• Monitor revenues with billing reports.

Overview

Verax Self Care Portal allows operators to reduce customer care and call center costs by allowing users to manage themselves (e.g. activate new services, manage subscriptions, etc.). Self care portals also improve and reduce costs of client communications and are an important factor for increasing their loyalty.

Features and benefits

• Improve customer communication: communicate news, events, new products and other information in an easy way.
• Reduce customer care costs by allowing customers to change their service parameters, activate new services and purchase new products in an easy and intuitive way.
• Improve your service by service rating feature.
• Improve cash flow by presenting outstanding payment information to customers.
• Display reports such as usage or SLA compliance.
• Fully customizable look & feel.

Self Care Portal data sheet

Overview

KPI Dashboard enables managers to monitor OSS/BSS performance. Unlike analytical features in individual OSS/BSS applications which present only current indicator values, the KPI Dashboard takes snapshots of their values and stores them in a data warehouse. The warehouse data is used later on to visualize KPI changes in time such as trends and correlations allowing managers to take actions for increasing business efficiency and profitability.

Read more on the KPI Dashboard product pages.

Features and benefits

• Pre-configured indicators for OSS/BSS applications such as NMS, Trouble Ticketing and others.
• User-defined KPI categories (e.g. CEO, CFO, CIO, IT Director and others) with per-user access permissions.
• Rich KPI visualization capabilities via a wide range of diagrams and analyses (e.g. pie charts, bars, tables, areas, 3D and more).
• Interactive drill-down of visualized data.
• Automatic calculation of trends and projections.
• Threshold values per each indicator.

KPI Dashboard data sheet

KPI Dashboard online help

OSS/BSS Suite has been tested in both open source and commercial application server environments including 32 and 64 bit versions of:

• Open source: Apache Tomcat and JBOSS.
• Commercial: IBM WebSphere, Oracle and Sun.

OSS/BSS Suite has been successfully deployed on the following platforms:

• Open source: Linux and Open Solaris.
• Commercial: Sun Solaris, IBM AIX, Windows, IBM AS/400 and Linux.

OSS/BSS Suite supports both open source and commercial databases including:

• Open source and free: MySQL, Oracle Express.
• Commercial: Oracle, IBM DB2 and Microsoft SQL Server (please check with us on the current status of DB2 and SQL Server compatibility).

Please check with us for support for other, less popular database systems.

OSS/BSS Suite on any web browser supporting Adobe Flash technology version 9 or higher, such as: Internet Explorer, Firefox, Chrome, Opera, Safari and others.